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Medical Staff Satisfaction

At EMA we are cognizant of the fact that we have many customers. Certainly, we recognize our patients as our primary customer and providing superb medical care and achieving high levels of patient satisfaction is a given at EMA. We recognize our hospitals as our client and we partner with our hospitals to achieve mutual success.

Another very important customer is our medical staff.  This is a fact frequently overlooked by less mature medical groups.  In these very competitive times, most of our private attendings have multiple options when referring their patients for emergency care or admission.  It is vitally important for our success and the success of our hospitals to be the “preferred provider” for our private attendings emergency referrals.

How do we achieve this?  By doing whatever is necessary to make the medical staff’s job easier. Private attendings are finding themselves working harder and being burdened by an increasingly chaotic bureaucracy.  We need to be a breath of fresh air in this increasingly stifling environment.

How does EMA provide this excellent service for our medical staff? We listen.  Medical staff satisfaction strategies vary significantly between institutions and even between different private attendings within the same institution. It is important that we recognize the need to tailor our services to the individual needs of our medical staff, particularly those of the private attending. We create an environment that encourages the private attending to approach us with suggestions about how we can partner with them, improving the care to their patients and making their job easier.

We periodically survey the attendings to ensure we keep our finger on the pulse of the medical staff.   When we care for a private attending’s patient we view our department as an extension of his/her office.  We communicate with the attending to coordinate the care and we promptly fax our notes to the attending’s office to keep him/her fully informed, to ensure continuity of care.