EMA » Hospital Administrators » Reasons to Select EMA » Administration Satisfaction

Administration Satisfaction

The window to the community, your Emergency Department, is one of your most important service lines.  In general, your options are to outsource the physician staffing to an individual or group providing that service, or to staff it yourself with employees.  There are pros and cons to each type of relationship.  While the cost of capitalizing a hospital owned and operated emergency practice and the ongoing complexity of the practice make outsourcing a logical choice, the delegation of control remains a primary concern.

As a leader within your organization, delegation of such an important task is normally assisgned to a person with a known track record.  When preferable, this is an individual with whom you have worked for many years.  Choosing the wrong emergency group or model can impact both the reputation of the hospital and the bottom line through decreased revenues.  Yet, you have few facts on which to base your selection. Emergency Department vendors “circle” your hospital like a school of sharks.  You receive mailings with enough propaganda to make infomercials seem like documentaries.  Everyone promises patient satisfaction, fastest reports, higher quality and management expertise.  Yet, you can hire the same physicians that these groups hire.  How, then, do you choose a “group” and the value added service that they can offer?

What sets EMA apart from the rest is, first and foremost, our structure.  Our physicians are not hourly employees or hired hands.  Our physicians own the company.  Therefore, the success of the company and the practice at the hospital are inexorably linked to the physician’s success.  We are a fee-for-service practice where every patient is as valuable to us as they are to you.  The success and reputation of the Emergency Department are vital concerns of ours.

EMA physicians join “for life.”  Many come from other groups, and few leave.  They move into communities where they work and become active members of the medical staff.  The Director as well as staff physicians become a resource of truthful information and well educated opinion on trends in emergency medicine and options for continued improvement in the Emergency Department.

No other emergency physician group reinvests substantial revenues for research and development, as well as education like EMA. Our significant “IT” focus has yielded reporting capability that allows us to analyze the flow of patients in the ED with sufficient detail to make meaningful decisions on improvements in patient flow.  The time has long passed when hospitals could afford to throw expensive nursing staff at what is essentially a system problem.

We understand the importance of public relations and image in the development of patient confidence.  Yet, beyond this, high patient satisfaction levels are needed to maintain the patient base.  Our organization and physicians have an unequaled track record of delivering improvements and attaining stellar scores on satisfaction surveys.